FAQ

1. What is the purchase procurements?

  • Send your purchase order and your company billing info to our sale team.
  • We will send you the PI (proforma invoice) for the payment.
  • We will send you the order confirmation for signature.
  • The order will be started after payment received.
  • We will inform the delivery when the shipment is ready, and send you the tracking number after delivery.

2. What’s the payment terms?

  • Paypal is preferred for sample order. For bulk order, Western Union and T/T are acceptable.

3. What’s the artwork specification?

  • EPS, AL files are preferred. CDR is ok. TIF and JPG at 300dpi are acceptable.

4. What is the lead time?

  • Samples within 1-5 days; Quantity below 10K within 7-15 days; Bulk order within 30 days.
  • We will also confirm the delivery date based on the requirements of each order.

5.Can you provide your stocking samples for free?

  • Yes, stocking free sample can be offered to you, but you should take care of the shipment.

6.We have very strict requirements on color, can you follow that?

  • There are Heidelberg offsetting printing, silk printing, and digital printing to meet different printing requirements.
  • Also, sample printing will be made for your approval before bulk production.
  • We take all cost to reproduce if the printing mistake caused by us.

7.How do you handle after-sale problems?

We have a strict quality control system. 3 times QC, from raw material to the finished products.

  • Quality is our culture
  • 12 months of quality guarantee since the dating of delivery.
  • We promised Fresh PVC material for card printing.
  • No dust, no scratches on the card.
  • Each card will be tested before packing.

8. What is the shipment way?

  • According to the weight of the shipment, we will suggest you the proper way DHL/TNN/UPS/FEDEX/By Air /By Ocean (sea), which helps you to save time and money.

9.Value-added Service in custom clearance

  • We can support you to get CO, Form A/E, SASO, CI, PL or any other required documentation required for customs clearance. Kindly inform us before delivery if need.